October 23, 2008
Frustrated Company Owners and Managers that I have coached often tell me about certain employees who drift off of the objectives that have been established. These employees are modifying the boss’s message and making into something that they think that they should be doing.
After listening to my clients for a bit, I’ll ask them “How often do you sit with this person to review the quality of their work and to give them feedback”? The answers I get vary from never, to rarely, to only when things are way off course. That is when I tell my clients that they are part of the problem. Then I will coach them to set up regular review and feedback sessions with all key employees.
It seems that folks in leadership roles assume that their employees should be self managing. That, my friends, is rarely the case in reality. So, resolve to take an active role in managing your staff. Both they and you will be pleased with the results.
August 25, 2008
MEMO TO: All Professionals
Way back when I was a Naval Air Reservist, I saw the pilots going over their check lists every time they got into their airplane. I remember thinking “don’t they know what they’re doing”? They sure do, but they don’t leave even small details to chance or to recall.
I invite you to think back to when you were still new at your job. I’ll bet that when you approached your work it may have looked like this. You were prepared; you planned out the details, packed your sales kit, or planned the meeting. Then you went on a mission to lead the team, get new clients or whatever your job requires as an outcome.
Fast forward to the present: do you “wing it” most of the time or do you work without a checklist? Do you approach each situation with a plan or with an outcome in mind?
Be basic, make lists, take time to prepare and you will have greater confidence and greater success in all that you do.